Policy note
Fire and smoke in a ground floor maisonette
Fire and smoke in a ground floor maisonette is one of the situations the household conditions treat separately, and the wording is worth reading before anything happens rather than after.
What follows is the ordinary position at Kustwal. The policy schedule and the conditions document together are what a claim is assessed against, and where this note and those documents differ, those documents are the ones that count.
02
What the policy covers here
- The work needed to reach the damage, such as lifting a floor or opening a wall.
- Reasonable costs of stopping the damage getting worse in the first hours.
- Sudden damage to the structure itself, where the cause is one the conditions name.
03
What it does not cover here
- Damage that was already there when the policy started.
- Work done without telling Kustwal first, where telling us first was possible.
- Wear, rot and slow decline, which are maintenance rather than a sudden event.
- Anything the schedule names as excluded for a ground floor maisonette.