Service

Service and contact

Everything after the policy: reporting damage, following a claim, asking a question, and saying when something is not right.

Claims

Report damage or loss, and see what to have ready before you start.

Send something you were asked for, or read a decision again.

Your policy, your claim, and how a complaint is dealt with.

The mailboxes for policies, claims and complaints, and the postal address.

When you are not satisfied with a decision, or with the way it was handled.

Have your policy reference to hand. It is on the first page of your policy schedule.
Add your claim reference as well, if the message is about a claim.
Say in the first line what the message is about, so it reaches the right desk without a detour.

How the site is built to be usable, and where to report a problem with it.

What this website records, and how personal data in a policy or a claim is handled.