Contact
Contact
Everything runs by email or by post, and every message is answered in writing.
01
Mailboxes
Policies and general questions
contact@kustwal.example
Changes to a policy, questions about cover, and anything that is not about a claim.
Claims
claims@kustwal.example
Documents for a claim that is open, and questions about a claim. A new claim is reported in the customer portal.
Complaints
complaints@kustwal.example
Complaints about a decision, about the handling of a claim, or about the way you were treated.
02
Post
Letters and documents can be sent to the postal address. Put the reference the letter is about at the top of the first page.
03
Before you write
- Have your policy reference to hand. It is on the first page of your policy schedule.
- Add your claim reference as well, if the message is about a claim.
- Write from the address you want the answer to reach, because the reply goes back to it.