Policy note
Water damage in a flat above a shop
Water damage in a flat above a shop is one of the situations the household conditions treat separately, and the wording is worth reading before anything happens rather than after.
What follows is the ordinary position at Kustwal. The policy schedule and the conditions document together are what a claim is assessed against, and where this note and those documents differ, those documents are the ones that count.
02
What the policy covers here
- Reasonable costs of stopping the damage getting worse in the first hours.
- The work needed to reach the damage, such as lifting a floor or opening a wall.
- Sudden damage to the structure itself, where the cause is one the conditions name.
03
What it does not cover here
- Anything the schedule names as excluded for a flat above a shop.
- Damage that was already there when the policy started.
- Work done without telling Kustwal first, where telling us first was possible.